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ITIL CERTIFICATION OBJECTIVES

ITIL is not one clumsy course that is difficult to be understood. THE ITIL certification objectives is well designed and structured to ensure that each of ITIL certification has specific results it produces in candidates via training.

In a bit, we will be discussing the various ITIL certification objectives in details according to the various qualifications ITIL offers.

ITIL Certification Objectives – Foundation

At the end of ITIL foundation, candidates should know:

  Important processes and functions within the Service Lifecycle

  The business value of implementing each process in an organization

  Practical guidance for applying ITIL to everyday IT situations

  Strategies to balance IT resources

  Objectives and basic concepts related to ITIL processes

  Activities and roles involved in each  of the processes

  Relationship of one process to other processes

  The terminology, techniques and practical approaches

  How to align IT with business, control costs, and improve IT service quality

  Vital principles for improving IT operations

ITIL Certification Objectives – Practitioner

At the end of ITIL Practitioner, candidates should know:

  The use of IT Service Management concepts that are important drivers of continual service improvement

  How to apply ITSM guiding principles in a real-world context

  Application of the CSI approach to manage improvements in a given organizational context

  Use measurement and metrics to facilitate continual service improvement

  How to communicate effectively to facilitate continual service improvement

  Application of organizational change management to support continual service improvement

 

ITIL Certification Objectives – Intermediate

This is not direct as the other certifications. It is a module that offers many courses as classified into two streams:

  Service Lifecycle

  Service Capability

Service Lifecycle

This is further classified into the following:

  Service Strategy (SS)

  Service Design (SD) 

  Service Transition (ST)

  Service Operation (SO)

  Continual Service Impeovement (CSI)

Service strategy objectives

At the end of this course, candidates should know:

  The roles and responsibilities within ITIL Service Strategy and the activities and functions to achieve operational excellence

  The importance of Service Management as a Practice concept and Service Strategy Principals, Purpose and Objective

  How ITIL Service Strategy interacts with other Service Life Cycle Processes

  The activities, methods and functions used in each of the ITIL Service Strategy processes

  How to measure ITIL Service Strategy

  Technology and implementation considerations surrounding ITIL Service Strategy

  Challenges, Critical Success Factors and Risks associated to ITIL Service Strategy

Service design objectives

At the end of this course, candidates should know:

  The importance of Service Management as a Practice concept and Service Design Principals, Purpose and Objective

  How all processes in ITIL Service Design interact with other Service Life Cycle Processes

  The sub-processes, activities, methods and functions used in each of the ITIL Service Design processes

  The roles and responsibilities within ITIL Service Design and the activities and functions to achieve Service Design excellence

  How to measure ITIL Service Design

  Technology and implementation considerations surrounding ITIL Service Design

  Challenges, Critical Success Factors and Risks associated to ITIL Service Design

Service transition objectives

At the end of this course, candidates should know:

  The importance of Service Management as a Practice concept and Service Transition Principals, Purpose and Objective

  How all processes in ITIL Service Transition interact with other Service Life Cycle Processes

 What the sub-processes, activities, methods and functions used in each of the ITIL Service Transition processes are

  The roles and responsibilities within ITIL Service Transition and the activities and functions to achieve Transitional excellence

  How to measure ITIL Service Transition

  Technology and implementation considerations surrounding ITIL Service Transition challenges, critical Success factors and risks associated to ITIL Service Transition

Service operation objectives

At the end of this course, candidates should know:

  The importance of Service Management as a Practice concept

  Lead discussions on Service Operation

  The Service Operation Principles and Processes

  How to carry out common Service Operation activities

  The “how to” organize Service Operation effectively

  How to recognise Service Operation functions and technology-related activities

  How to implement Service Operation

  Analyse challenges, Critical Success Factors and risks related to  Service Operation

Continual Service Improvement objectives

At the end of this course, candidates should know:

  The importance of Service Management as a Practice

  CSI Principles and Processes

  Carry out common CSI activities

  Organize CSI effectively

  Recognize CSI functions and technology-related activities

  How to implement CSI

  Analyse challenges, Critical Success Factors and risks related to CSI

Service Capability

This is also further classified into:

  Operational Support and Analysis (OSA)

  Planning, Protection and Optimization (PPO)

  Release, Control and Validation (RCV)

  Service Offerings and Agreements (SOA)

Operational Support and Analysis objectives

At the end of this course, candidates should know:

  The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives

  The importance of ITIL Operational Support and Analysis while providing service

  How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes

  The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes

  How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence

  How to measure ITIL Operational Support and Analysis

  The importance of IT Security and its contributions to ITIL Operational Support and Analysis

  The technology and implementation considerations surrounding ITIL Operational Support and Analysis

  The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis

Planning, Protection and Optimization objectives

At the end of this course, candidates should know:

  Service Management as a Practice

  Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization

  Capacity management as a capability to realize successful service design

  Availability management as a capability to realize successful service design

  IT Service Continuity Management as a capability to support overall Business Continuity Management

  Information security management as part of the overall corporate governance framework

  Planning, Protection and Optimization roles and responsibilities

  Technology and Implementation Considerations

  Challenges, Critical Success Factors and risks

Release, Control and Validation objectives

At the end of this course, candidates should know:

  Service Management as a Practice

  Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management

  Change management as a capability to realise successful service transition

  Service validation and testing as a capability to assure the integrity and the quality of service transition

  Service asset and configuration management as a capability to monitor the state of service transition

  Knowledge management as part of enhancing the on-going management decision support and service delivery capability

  Service request fulfilment and evaluation to assure meeting committed service level performance

  Release Control and Validation process roles and responsibilities

  Technology and Implementation Considerations

  Challenges, Critical Success Factors and risks.

Service Offerings and Agreement objectives

At the end of this course, candidates should know:

  The importance of Service Management as a Practice concept and Service Operation Principals, Purpose and Objective

  The importance of ITIL Service Offerings and Agreements while providing service

  How all processes in ITIL Service Offerings and Agreement interact with other Service Lifecycle Processes

  The processes, activities, methods and functions used in each of the ITIL Service Offerings and Agreement processes

  How to use the ITIL Service Offerings and Agreement processes, activities and functions to achieve operational excellence

  How to measure ITIL Service Offerings and Agreements

  The importance of IT Security and its contributions to ITIL Service Offerings and Agreements

  Technology and implementation considerations surrounding ITIL Service Offerings and Agreements

  Challenges, Critical Success Factors and Risks associated to ITIL Service Offerings and Agreements

ITIL Certification objectives – MALC

At the end of ITIL MALC, candidates should know:

  Introduction to IT Service Management Business and Managerial Issues

  Managing the Planning and Implementation of IT Service Management

  Management of Strategic Change

  Risk Management

  Organizational Challenges

  Service Assessment

  Complementary Industry Guidance

ITIL Certification objectives – Expert

This ITIL Certification is a reward for successfully passing the ITIL MALC certification.

ITIL Certification objectives – Master

This is the pinnacle of all ITIL certifications and cannot be applied for until candidates possesses at least five years of working experience. There is actually no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate will choose. However every candidate must be able to:

  Explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

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