ITIL is not one clumsy course that is difficult to be understood. THE ITIL certification objectives is well designed and structured to ensure that each of ITIL certification has specific results it produces in candidates via training.
In a bit, we will be discussing the various ITIL certification objectives in details according to the various qualifications ITIL offers.
At the end of ITIL foundation, candidates should know:
Important processes and functions within the Service Lifecycle
The business value of implementing each process in an organization
Practical guidance for applying ITIL to everyday IT situations
Strategies to balance IT resources
Objectives and basic concepts related to ITIL processes
Activities and roles involved in each of the processes
Relationship of one process to other processes
The terminology, techniques and practical approaches
How to align IT with business, control costs, and improve IT service quality
Vital principles for improving IT operations
At the end of ITIL Practitioner, candidates should know:
The use of IT Service Management concepts that are important drivers of continual service improvement
How to apply ITSM guiding principles in a real-world context
Application of the CSI approach to manage improvements in a given organizational context
Use measurement and metrics to facilitate continual service improvement
How to communicate effectively to facilitate continual service improvement
Application of organizational change management to support continual service improvement
This is not direct as the other certifications. It is a module that offers many courses as classified into two streams:
Service Lifecycle
Service Capability
This is further classified into the following:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Impeovement (CSI)
At the end of this course, candidates should know:
The roles and responsibilities within ITIL Service Strategy and the activities and functions to achieve operational excellence
The importance of Service Management as a Practice concept and Service Strategy Principals, Purpose and Objective
How ITIL Service Strategy interacts with other Service Life Cycle Processes
The activities, methods and functions used in each of the ITIL Service Strategy processes
How to measure ITIL Service Strategy
Technology and implementation considerations surrounding ITIL Service Strategy
Challenges, Critical Success Factors and Risks associated to ITIL Service Strategy
At the end of this course, candidates should know:
The importance of Service Management as a Practice concept and Service Design Principals, Purpose and Objective
How all processes in ITIL Service Design interact with other Service Life Cycle Processes
The sub-processes, activities, methods and functions used in each of the ITIL Service Design processes
The roles and responsibilities within ITIL Service Design and the activities and functions to achieve Service Design excellence
How to measure ITIL Service Design
Technology and implementation considerations surrounding ITIL Service Design
Challenges, Critical Success Factors and Risks associated to ITIL Service Design
At the end of this course, candidates should know:
The importance of Service Management as a Practice concept and Service Transition Principals, Purpose and Objective
How all processes in ITIL Service Transition interact with other Service Life Cycle Processes
What the sub-processes, activities, methods and functions used in each of the ITIL Service Transition processes are
The roles and responsibilities within ITIL Service Transition and the activities and functions to achieve Transitional excellence
How to measure ITIL Service Transition
Technology and implementation considerations surrounding ITIL Service Transition challenges, critical Success factors and risks associated to ITIL Service Transition
At the end of this course, candidates should know:
The importance of Service Management as a Practice concept
Lead discussions on Service Operation
The Service Operation Principles and Processes
How to carry out common Service Operation activities
The “how to” organize Service Operation effectively
How to recognise Service Operation functions and technology-related activities
How to implement Service Operation
Analyse challenges, Critical Success Factors and risks related to Service Operation
At the end of this course, candidates should know:
The importance of Service Management as a Practice
CSI Principles and Processes
Carry out common CSI activities
Organize CSI effectively
Recognize CSI functions and technology-related activities
How to implement CSI
Analyse challenges, Critical Success Factors and risks related to CSI
This is also further classified into:
Operational Support and Analysis (OSA)
Planning, Protection and Optimization (PPO)
Release, Control and Validation (RCV)
Service Offerings and Agreements (SOA)
At the end of this course, candidates should know:
The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives
The importance of ITIL Operational Support and Analysis while providing service
How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes
How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
How to measure ITIL Operational Support and Analysis
The importance of IT Security and its contributions to ITIL Operational Support and Analysis
The technology and implementation considerations surrounding ITIL Operational Support and Analysis
The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis
At the end of this course, candidates should know:
Service Management as a Practice
Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
Capacity management as a capability to realize successful service design
Availability management as a capability to realize successful service design
IT Service Continuity Management as a capability to support overall Business Continuity Management
Information security management as part of the overall corporate governance framework
Planning, Protection and Optimization roles and responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and risks
At the end of this course, candidates should know:
Service Management as a Practice
Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
Change management as a capability to realise successful service transition
Service validation and testing as a capability to assure the integrity and the quality of service transition
Service asset and configuration management as a capability to monitor the state of service transition
Knowledge management as part of enhancing the on-going management decision support and service delivery capability
Service request fulfilment and evaluation to assure meeting committed service level performance
Release Control and Validation process roles and responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and risks.
At the end of this course, candidates should know:
The importance of Service Management as a Practice concept and Service Operation Principals, Purpose and Objective
The importance of ITIL Service Offerings and Agreements while providing service
How all processes in ITIL Service Offerings and Agreement interact with other Service Lifecycle Processes
The processes, activities, methods and functions used in each of the ITIL Service Offerings and Agreement processes
How to use the ITIL Service Offerings and Agreement processes, activities and functions to achieve operational excellence
How to measure ITIL Service Offerings and Agreements
The importance of IT Security and its contributions to ITIL Service Offerings and Agreements
Technology and implementation considerations surrounding ITIL Service Offerings and Agreements
Challenges, Critical Success Factors and Risks associated to ITIL Service Offerings and Agreements
At the end of ITIL MALC, candidates should know:
Introduction to IT Service Management Business and Managerial Issues
Managing the Planning and Implementation of IT Service Management
Management of Strategic Change
Risk Management
Organizational Challenges
Service Assessment
Complementary Industry Guidance
This ITIL Certification is a reward for successfully passing the ITIL MALC certification.
This is the pinnacle of all ITIL certifications and cannot be applied for until candidates possesses at least five years of working experience. There is actually no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate will choose. However every candidate must be able to:
Explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.
+44 161 7060 156
info@itil-training.co.uk
Enquiry Form
[ARForms id=100]
We work directly with Heads of Organisations to tailor our training to their specific needs
© Harrybaker Training & Consulting Limited UK (2016). All Rights Reserved.