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ITIL Courses Objectives

This course will help you implement part of the ITIL model. At the end of the ITIL Practitioner Training, you will acquire the basic understanding of:

 

Delegate will gain the fundamental knowledge and understanding of the following:

Comprehend the ITSM concepts of Continual Service Improvement ( CSI)

Understand how to communicate effectively to facilitate CSI

Enabling CSI using metrics and measurements

Implement organizational change management principles to aid CSI

Connect and align ITIL with good practices, methodologies, other frameworks, such as Agile, Lean, DevOps and SIAM to improve the value of ITSM

Designing for experience-ensure the user and customer feedback and experiences with IT services are positive

Concentrate on value

Propagate transparency

Observing directly

ITIL Service Strategy is center to everything that happens in an ITIL service lifecycle. ITIL SS training provides knowledge to design and develop a service strategy that aligns with organizational business objectives. In this course, one will be introduced to the key principles of service strategy and its processes. Participants will also gain comprehensive knowledge on implementation considerations, approaches, organizational design, technology, service automation, and core disciplines of ITIL best practices.

 

Delegate will gain the fundamental knowledge and understanding of the following:

Service Strategy principles that relates to design of effective service management strategies

Service Strategy processes, service portfolio management, financial management for IT services

Importance of governance and related frameworks

Service Strategy technologies and service automation, and more

ITIL Service Design (SD) is an intermediate course and is ideal for individuals and organizations who are looking for in-depth understanding of the ITIL framework. This ITIL SD course is ideal for capacity manager, availability manager, service level manager, business continuity manager, service portfolio manager, and professionals requiring more information about ITIL best practices with regards to Service Design

 

Delegate will gain the fundamental knowledge and understanding of the following:

Service design principles, its purpose, and objective

 How service design processes interact with other service lifecycle processes

Roles and responsibilities within service to achieve operational excellence

Measuring service design performance, and more

ITIL Service Design (SD) is an intermediate course and is ideal for individuals and organizations who are looking for in-depth understanding of the ITIL framework. This ITIL SD course is ideal for capacity manager, availability manager, service level manager, business continuity manager, service portfolio manager, and professionals requiring more information about ITIL best practices with regards to Service Design

 

Delegate will gain the fundamental knowledge and understanding of the following:

Service design principles, its purpose, and objective

 How service design processes interact with other service lifecycle processes

Roles and responsibilities within service to achieve operational excellence

Measuring service design performance, and more

ITIL Service Design (SD) is an intermediate course and is ideal for individuals and organizations who are looking for in-depth understanding of the ITIL framework. This ITIL SD course is ideal for capacity manager, availability manager, service level manager, business continuity manager, service portfolio manager, and professionals requiring more information about ITIL best practices with regards to Service Design

 

Delegate will gain the fundamental knowledge and understanding of the following:

Service design principles, its purpose, and objective

 How service design processes interact with other service lifecycle processes

Roles and responsibilities within service to achieve operational excellence

Measuring service design performance, and more

ITIL Service Design (SD) is an intermediate course and is ideal for individuals and organizations who are looking for in-depth understanding of the ITIL framework. This ITIL SD course is ideal for capacity manager, availability manager, service level manager, business continuity manager, service portfolio manager, and professionals requiring more information about ITIL best practices with regards to Service Design

 

Delegate will gain the fundamental knowledge and understanding of the following:

Service design principles, its purpose, and objective

 How service design processes interact with other service lifecycle processes

Roles and responsibilities within service to achieve operational excellence

Measuring service design performance, and more

ITIL Service Design (SD) is an intermediate course and is ideal for individuals and organizations who are looking for in-depth understanding of the ITIL framework. This ITIL SD course is ideal for capacity manager, availability manager, service level manager, business continuity manager, service portfolio manager, and professionals requiring more information about ITIL best practices with regards to Service Design

 

Delegate will gain the fundamental knowledge and understanding of the following:

Service design principles, its purpose, and objective

 How service design processes interact with other service lifecycle processes

Roles and responsibilities within service to achieve operational excellence

Measuring service design performance, and more

ITIL Service Design (SD) is an intermediate course and is ideal for individuals and organizations who are looking for in-depth understanding of the ITIL framework. This ITIL SD course is ideal for capacity manager, availability manager, service level manager, business continuity manager, service portfolio manager, and professionals requiring more information about ITIL best practices with regards to Service Design

 

Delegate will gain the fundamental knowledge and understanding of the following:

Service design principles, its purpose, and objective

 How service design processes interact with other service lifecycle processes

Roles and responsibilities within service to achieve operational excellence

Measuring service design performance, and more

ITIL Service Design (SD) is an intermediate course and is ideal for individuals and organizations who are looking for in-depth understanding of the ITIL framework. This ITIL SD course is ideal for capacity manager, availability manager, service level manager, business continuity manager, service portfolio manager, and professionals requiring more information about ITIL best practices with regards to Service Design

 

Delegate will gain the fundamental knowledge and understanding of the following:

Service design principles, its purpose, and objective

 How service design processes interact with other service lifecycle processes

Roles and responsibilities within service to achieve operational excellence

Measuring service design performance, and more

ITIL Service Design (SD) is an intermediate course and is ideal for individuals and organizations who are looking for in-depth understanding of the ITIL framework. This ITIL SD course is ideal for capacity manager, availability manager, service level manager, business continuity manager, service portfolio manager, and professionals requiring more information about ITIL best practices with regards to Service Design

 

Delegate will gain the fundamental knowledge and understanding of the following:

Service design principles, its purpose, and objective

 How service design processes interact with other service lifecycle processes

Roles and responsibilities within service to achieve operational excellence

Measuring service design performance, and more

ITIL Service Design (SD) is an intermediate course and is ideal for individuals and organizations who are looking for in-depth understanding of the ITIL framework. This ITIL SD course is ideal for capacity manager, availability manager, service level manager, business continuity manager, service portfolio manager, and professionals requiring more information about ITIL best practices with regards to Service Design

 

Delegate will gain the fundamental knowledge and understanding of the following:

Service design principles, its purpose, and objective

 How service design processes interact with other service lifecycle processes

Roles and responsibilities within service to achieve operational excellence

Measuring service design performance, and more

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