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ITIL Service Operation Course Scrutinized, Trusted and Accredited

 

Fully accredited ITIL Service Operation course training to ensure we deliver premium quality learning globally…

 

ITIL Service Operation Course

ITIL Service Operation course is a free standing qualification but it is also part of the ITIL intermediate life-cycle stream and one of the modules that leads to the ITIL expert certificate in IT service management.

Enroll for your ITIL Service Operation course training with our free eLearning training which can be taking anywhere in the world.

Our ITIL Service Operation exam courses have been accredited by APMG, which is licensed as an Examination Institute for ITIL qualifications by AXELOS.

To enroll, prepare and sit for your ITIL Service Operation course exam, choose from any of our ITIL Service Operation course schedule below.

Course Features

check-icon  Course content Accredited by APMG

check-icon  Industry Lowest Price

check-icon  Certification Exams Included

check-icon  Industry Lowest Price

check-icon  Thousands Certified Through Us

check-icon  High Success Rate

check-icon  3 Days Intensive Classroom Training

check-icon  High Quality e-learning Contents

check-icon  World-class instructors

ITIL Service Operation Practice Questions

check-icon  180-day access 

check-icon  Fully Accredited resources 

check-icon  Hundreds of question included 

check-icon  Likely Exam Questions 

check-icon  Feedback Available

check-icon  Overall Performance Report 

From only $20

ITIL Service Operation Online Courses

check-icon  180-day eLearning Access 

check-icon  Exam Practice Questions 

check-icon  Hundreds of question included 

check-icon  Likely Exam Questions 

check-icon  Feedback Available

check-icon  Overall Performance Report 

From only $195

ITIL Service Operation Online Exam

check-icon  180-day access 

check-icon  Fully Accredited resources 

check-icon  Hundreds of question included 

check-icon  Likely Exam Questions 

check-icon  Feedback Available

check-icon  Overall Performance Report 

From only $405

ITIL Service Operation Classroom Training

check-icon  180-day access 

check-icon  Fully Accredited resources 

check-icon  Hundreds of question included 

check-icon  Likely Exam Questions 

check-icon  Feedback Available

check-icon  Overall Performance Report 

From only $799

COURSE TYPE LOCATION DATE DURATION PRICE INFORMATION BOOK COURSE
ITIL® Service Operation & Exam Manchester 23/03/2017 3 days £799 VIEW LOCATION BUY NOW
ITIL® Service Operation & Exam Manchester 11/05/2017 3 days £799 VIEW LOCATION BUY NOW
ITIL® Service Operation & Exam Manchester 29/06/2017 3 days £799 VIEW LOCATION BUY NOW
ITIL® Service Operation & Exam Manchester 17/08/2017 3 days £799 VIEW LOCATION BUY NOW
ITIL® Service Operation & Exam Manchester 05/10/2017 3 days £799 VIEW LOCATION BUY NOW
ITIL® Service Operation & Exam Manchester 23/11/2017 3 days £799 VIEW LOCATION BUY NOW
ITIL® Service Operation & Exam London 23/03/2017 3 days £799 VIEW LOCATION BUY NOW
ITIL® Service Operation & Exam London 11/05/2017 3 days £799 VIEW LOCATION BUY NOW
ITIL® Service Operation & Exam London 29/06/2017 3 days £799 VIEW LOCATION BUY NOW
ITIL® Service Operation & Exam London 17/08/2017 3 days £799 VIEW LOCATION BUY NOW
ITIL® Service Operation & Exam London 05/10/2017 3 days £799 VIEW LOCATION BUY NOW
ITIL® Service Operation & Exam London 23/11/2017 3 days £799 VIEW LOCATION BUY NOW
See our calendar

ITIL Service Operation Course


The ITIL Service Operation course covers all the daily activities and processes that are essential to delivering quality IT services effectively and efficiently. This is the only section of the ITIL intermediate module where customers can eventually access the services rendered, other modules just create the value but not yet accessible to users.


ITIL Service Operation course essentially deals with delivering value to the organization and customers through technology. It also involves satisfying customers’ requests, solving service failures and carrying out routine operational tasks.


As the name suggests, the purpose of the course is to ensure that there is a smooth running of service delivery on a daily basis without any problem at all. However, when problems arise, Service Operation reacts to them according to the organization’s priority.


Customers often do not care about the processes or resources that created the service they require, they are only concerned about the delivery of service at the appropriate time. This course encompasses all the necessary processes and teaches pro-activeness towards the effective and efficient delivery of service.


This course is meant for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in day-to-day IT operations etc.


After making up your mind to take this course, we advise you register with an accredited training center so as to ensure your adequate preparation towards the certification examination. However, you do not need to go far; you can
register with us here.


We are the world’s leading training institute in the UK and beyond. With our years of experience, we passionately guide our students through qualitative training towards success.

For more information about us and how to enroll .Click here to enroll for your Service Transition training and exam with us today.

Objectives of ITIL Service Operation Course

The key objective of the ITIL Service Operation is to keep in existence and maintain business confidence in IT through efficient and effective delivery and support of agreed IT services.

Another key objective is to minimize the impact of service outages on day-to-day business activities.

Read more

ITIL Service Operation Course Syllabus

  Service Operation Principles

  Service Operation Processes

   Common Service Operation Activities

   Organizing for Service Operation

   Technology Considerations

   Implementation of Service Operation

   Challenges, Critical Success Factors and Risks

  Summary and Directed Studies

Prerequisite for ITIL Service Operation Course

For candidates eligibility to be trained and examined for this qualification, candidates must have and present the ITIL Foundation Certificate in IT Service Management as documentary evidence to qualify for the training and exam.

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ITIL Service Operation Target Audience

This certification of ITIL target audience includes:

  Chief Information Officers

  Chief Technology Officers

  Managers

  Supervisory staff

  Team leaders

  Designers

  Business Solution Architects

  Planners

  IT audit managers

  IT consultants

  IT security managers

  ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

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ITIL Service Operation Course Exam Format

  Multiple choice examination questions

  8 questions

  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. 28 marks required to pass (out of 40 available) – 70%

  90 minutes’ duration

  Closed book

Becoming ITIL Service Operation Certified

After introduction to ITIL and its benefits, individuals often ask the steps to follow to becoming ITIL Service Operation certified. If you are one of such individuals, you have come to the right place. What you are about to read is the step by step process to becoming ITIL Service Operation certified.

Read more

What You’ll Get from ITIL Service Operation Training

The question “what will i get” is frequent among candidates , but no need to worry as  you will be given the following:

Pre-Course

  The ITIL Service Operation course manual.

  Access to our award winning ITIL Service Operation eLearning on our online learning portal where you can study at your pace and time.

  Work book, questions and suggested pages to read and mark up in the official ITIL Service Operation text book.

  On-line access to a trainer for all ITIL related questions.

ITIL Foundation Course

Deji Ariyo

Lead Trainer

Qualifications: B.Sc, MBA [Cranfield], PRINCE2, PMP, ITIL Expert, MSP, MoP, M_o_R, P3O, MoV, PPS, PMD Pro, Certified Facilitator, Six Sigma Certified).

Work Experience: Deji is a result-driven Project Director with over 17 years of delivering value to organizations such as: Murray international Group, BskyB, Vodafone, Charteris Plc, CDA Solutions, ChevronTexaco, Gateway Bank and UACN

He is also an international coach, mentor, consultant and trainer in Change Management, who has driven the skills and expertise in PPM (Portfolio, Programme, Project, Risk and Value Management) and ITSM (IT Service Management and Governance) for over 15 years.

See More ⇒

ITIL-Training is owned by Harrybaker Training and Consulting UK, which is a fully Accredited Training Organisation by APMG International with registration number 10251393.

WE ARE THE BEST/WORLD CLASS STATUS: We are the leading training institute in the UK and beyond. Our professionalism has been proven over the years. So many of our past delegates still thanking us for a job well done.

HIGHLY EXPERIENCED AND ACCREDITED TRAINERS: We have certified ITIL trainers with over 14 years of experience. Our trainers have both field and classroom experience and they are just perfect to equip you for your certifications.

OUR ACCESIBLE LOCATIONS: We are available in all cities of the UK. We can also organize onsite training for your organization.

WORLD CLASS ENGAGEMENT PROCESS: Our training is conducted in a very conducive and learning friendly classroom across the cities of the UK. Our trainers make learning fun and worthwhile.

ACCREDITED COURSES: Our ITIL Foundation course and other courses offered by ITIL Training are accredited by APMG International.

CUSTOMER SATISFACTION: We define success as we being able to meet your needs satisfactorily. We ensure you get the worth of your money, time and more.

RELEVANT PRACTICE TESTS: To ensure you are adequately prepared, we organize practice questions and exams for all our students. We organize the questions using our understanding of how the main exams had been over the years.

IN-TRAINING QUIZZES: We prepare our delegates by organizing quick in-training quizzes even when not expected to familiarize them with what they will expect in the exams.

FREE E-LEARNING (WHERE AVAILABLE): Once you register for our classroom training, we assure you of free manuals to enable you to prepare well. This could also be through our eLearning portal.

HIGH-QUALITY TRAINING MATERIALS: All the materials we use for our training are of high quality and in sync with the APMG and AXELOS standards. We intentionally ensure quality to make our delegates have a great learning experience.

BEST PRICE GUARANTEE: Our prices are very affordable and it accommodates everyone regardless of the size of their income. We are about the most affordable training institute in the UK.

EXAM APPLICATION PROCESS: We help you make the whole process enjoyable. We will also assist you with the exam application process, to ensure you do not make any error or encounter any difficulty during the application process. 
You can click here to see what our past students have to say about us.

What are the prerequisite/criteria required before taking the ITIL Service Operation course?

The eligibility criteria for this course includes:


  2 credits from the ITIL Foundation certification examination.

  21 contact hours of instruction for the syllabus with an accredited training organization.    

  Two years of work experience in ITSM is recommended

How much does the ITIL Service Operation course costs?

Our ITIL Service Operation course is very affordable. Click here to view our price list.

Can I make payments for the ITIL Service Operation course training online?

Yes, you can make payments online using credit cards or PayPal or make a bank transfer.

Can I get the ITIL Service Operation course study materials online?

Yes, you can access study materials online through our eLearning portal.

Is this ITIL Service Operation course accredited?

Yes. Our ITIL Service Operation course is fully accredited by APMG the licensed education board.

What ITIL version is this?

Our ITIL® courses are based on the 2011 ITIL version

Do I need to fulfill any prerequisite before taking the ITIL Service Operation course?

Yes, you do need to have taken the ITIL foundation exam and have the certificate.

Can I talk to my instructor before the training?

Yes! We’re always happy to help – just give us a call at +44 161 7060 156 or send a mail to INFO@ITIL-TRAINING.CO.UK

Who is/are the instructors of the ITIL Service Operation course training?

The ITIL Service Operation training classes are coordinated by a certified ITIL professional with over 14 years of experience.

How do I enroll for the ITIL Service Operation course training session?

You can enroll for the ITIL Service Operation course classroom training by clicking here

What does the course contents/syllabus of the ITIL Service Operation Course entail?

Our course content/syllabus is designed with strict adherence to the AXELOS syllabus for ITIL. You can view the ITIL Service Operation course syllabus here.

Can you deliver the ITIL Service Operation course onsite for my company?

Yes.  Our certified trainers can come to you and deliver this course onsite at your facility.  A number of onsite ITIL Service Operation training options are available.  Contact us for more information.

What would I get when I enroll for your ITIL Service Operation course?

When you enrol with ITIL Training, we will provide you our pre-course reading which includes our award winning e-Learning and work book, our course-ware folder, the official Axelos certificates, and refreshments.

Do all your ITIL courses include the ITIL Certification exams?

Yes, our entire ITIL courses includes your ITIL certification exam except when you purchase our e-learning only.

Does enrolling for the course training include the ITIL Service Operation Exam?

Yes. The exam will be administered onsite on the final day of the course.

Am I allowed to write the ITIL Service Operation exam again if I fail in the first attempt?

Since inception till date, we have had well over 98% pass rate. We provide the best preparation for the ITIL Service Operation training and can guarantee that you would pass your ITIL Service Operation exam on your first attempt. Should you fail or have any reason to retake your ITIL Service Operation certification exam, we will  offer you all the necessary support to retake your exam at no additional training fee but you will be charged for the exam fee only.

How many credit points can I get when I take the ITIL Service Operation exam?

Upon successful completion of ITIL Service Operation exam; delegate will earn (3) three credits point.

If I should cancel my enrolment for the ITIL Service Operation course will I get a refund?

If you cancel your enrollment, we will surely provide you with a refund after the deduction of all administration fees. Please find out more in our *Refund Policy*.

What certification will I receive after the successful completing of the ITIL Service Operation course training and exam?

After the successful completion of your ITIL Service Operation training, you will receive the course completion certificate from itil.training.co.uk and when you successfully pass the ITIL Service Operation exam, you will receive the certification from the Exam Body (APMG and Axelos).

Does the fee for the training include the ITIL Service Operation certification exam?

Yes, the ITIL Service Operation certification exam is included in the course training fee.

Is the ITIL Service Operation course in your locations a classroom training or online (virtual) class or they a pre-recorded videos?

There are options to suit your need and busy schedule. Our 3 day ITIL Service Operation training in Manchester, London, Birmingham, Leeds and other cities are classroom based with a certified and experience instructor. Our online/virtual training is an interactive live sessions wherein delegate can discuss and raise concerns during the session.  We can also provide recordings of the sessions to attendees for future references.

How many questions are there in the ITIL Service Operation certification exam?

ITIL Service Operation exam consist of 8 questions to be answered in 90 minutes and must score 28/40 (70%) to pass.

When do I get the results of my ITIL Service Operation exam?

Your ITIL Service Operation exam can be marked on location after the exam and you will be issued a provisional result. A confirmation of the result will be release by the exam body (APMG-International) immediately the answer sheets have been re-marked at their office. The statement of your result and certificate will be sent to us 7-14 days after your exam date and we would notify you of your results and certificate as soon as we receive them from APMG.

What is the structure of the ITIL Service Operation Course Exam?

The exam format includes:

  Multiple choice examination questions

  Eight scenario questions

  28 marks required to pass (out of 40 available) – 70%

  90 minutes’ duration

  Closed book

OTHER ITIL TRAINING COURSES
Browse through our other ITIL Training Courses which you might be of interest to you. 
ITIL Training; Your best global provider.

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