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ITIL Operational Support and Analysis Course Objectives

ITIL Service Design (SD) is an intermediate course and is ideal for individuals and organizations who are looking for in-depth understanding of the ITIL framework. This ITIL SD course is ideal for capacity manager, availability manager, service level manager, business continuity manager, service portfolio manager, and professionals requiring more information about ITIL best practices with regards to Service Design

 

Delegate will gain the fundamental knowledge and understanding of the following:

Service design principles, its purpose, and objective

 How service design processes interact with other service lifecycle processes

Roles and responsibilities within service to achieve operational excellence

Measuring service design performance, and more

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