ITIL Service Strategy is center to everything that happens in an ITIL service lifecycle. ITIL SS training provides knowledge to design and develop a service strategy that aligns with organizational business objectives. In this course, one will be introduced to the key principles of service strategy and its processes. Participants will also gain comprehensive knowledge on implementation considerations, approaches, organizational design, technology, service automation, and core disciplines of ITIL best practices.
Delegate will gain the fundamental knowledge and understanding of the following:
Service Strategy principles that relates to design of effective service management strategies
Service Strategy processes, service portfolio management, financial management for IT services
Importance of governance and related frameworks
Service Strategy technologies and service automation, and more