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ITIL TARGET AUDIENCE

People who are being introduced to ITIL for the first time want to the ITIL target audience. They want to know if ITIL is really for them or not. If you are one of such people, have got great news, ITIL target audience is you.

Therefore, we shall be reviewing the ITIL target audience in relation to the certifications below:

ITIL Foundation-Target Audience

This is the entry level certification and offers you a basic knowledge of the key elements, concepts and terms used in ITIL.

Target audience

This certification of ITIL target audience includes:

  Those who require a basic understanding of the ITIL framework

  Those who need understanding of how ITIL can be used to enhance IT service management within an organization

  IT professionals or others working within an organization that has adopted and adapted ITIL and who needs to be informed about, or contribute to, ongoing service improvement.

Generally speaking, this certification is open to anyone regardless of industry or organization.

ITIL Practitioner

This certification offers practical guidance on how to adopt and adapt the ITIL methodology to support businesses and organizations.

Target Audience

This certification is for different range of people that includes:

  IT Management

  IT Developers

  IT Consultants

  IT Support Staff

  Business Managers

  Business Process Owners

  System Integrators

  Service Providers

The ITIL Practitioner is also for:

  Those who are currently ITIL Foundation certified

  Existing ITIL Intermediate users and ITIL Experts

  Individuals who are dedicated to continual professional development.

ITIL Intermediate

This certification target audience is different from other certifications. It is divided into two main parts i.e. the service lifecycle and the service capability

The service lifecycle is a module divided into the following courses:

  Service Strategy (SS)

  Service Design (SD)

  Service Transition (ST)

  Service Operation (SO)

  Continual Service Improvement (CSI).

Service Lifecycle

This is further classified into the following:

  Service Strategy (SS)

  Service Design (SD) 

  Service Transition (ST)

  Service Operation (SO)

  Continual Service Impeovement (CSI)

Service strategy

The Service Strategy (SS)

Target audience includes but is not limited to:

  CIOs

  CTOs

  Managers

  Supervisory staff

  Team leaders

  Designers

  Architects

  Planners

  IT consultants

  IT audit managers

 IT security managers and

  ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Service design

The Service Strategy (SD)

Target audience includes but is not limited to:

  CIOs

  CTOs

  Managers

  Supervisory staff

  Team leaders

  Designers

  Architects

  Planners

  IT consultants

  IT audit managers

 IT security managers and

  ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Service transition

Target audience includes but is not limited to:

  CIOs

  CTOs

  Managers

  Supervisory staff

  Team leaders

  Designers

  Architects

  Planners

  IT consultants

  IT audit managers

 IT security managers and

  ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Service Operation

Target audience includes but is not limited to:

  CIOs

  CTOs

  Managers

  Supervisory staff

  Team leaders

  Designers

  Architects

  Planners

  IT consultants

  IT audit managers

 IT security managers and

  ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Continual Service Improvement (CSI)

Target audience includes but is not limited to:

  CIOs

  CTOs

  Managers

  Supervisory staff

  Team leaders

  Designers

  Architects

  Planners

  IT consultants

  IT audit managers

 IT security managers and

  ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Service capability

  Operational Support and Analysis (OSA)

  Planning, Protection and Optimization (PPO)

  Release, Control and Validation (RCV)

  Service Offerings and Agreements (SOA).

Operational Support and Analysis (OSA)

Target Audience includes:

  Chief information officers

  Senior IT managers

  IT Managers

  Supervisors

  IT professionals

  IT operations practitioners

  IT development practitioners

  Individuals who require a business and management level understanding of the ITIL service

  Lifecycle and how it may be implemented to enhance the quality of IT service provision within an           organisation

  Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module

Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite

Planning, Protection and Optimization

Target Audience includes:

  Chief information officers

  Senior IT managers

  IT Managers

  Supervisors

  IT professionals

  IT operations practitioners

  IT development practitioners

  Individuals who require a business and management level understanding of the ITIL service

  Lifecycle and how it may be implemented to enhance the quality of IT service provision within an           organisation

  Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module

Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite

Release, Control and Validation

Target Audience includes:

  Chief information officers

  Senior IT managers

  IT Managers

  Supervisors

  IT professionals

  IT operations practitioners

  IT development practitioners

  Individuals who require a business and management level understanding of the ITIL service

  Lifecycle and how it may be implemented to enhance the quality of IT service provision within an           organisation

  Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module

Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite

Service Offerings and Agreement objectives

Target Audience includes:

  Chief information officers

  Senior IT managers

  IT Managers

  Supervisors

  IT professionals

  IT operations practitioners

  IT development practitioners

  Individuals who require a business and management level understanding of the ITIL service

  Lifecycle and how it may be implemented to enhance the quality of IT service provision within an           organisation

  Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module

Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite

ITIL MALC

Target Audience includes:

  IT managers

  Chief information officers

  Senior IT managers

  IT operations practitioners

  IT professionals

  Supervisors

  IT development practitioners

  IT professionals

ITIL Expert

This is a reward for passing the ITIL MALC examination therefore, the same people that are for the ITIL MALC get ITIL Expert certification

Target audience includes but not limited to:

  IT managers

  Chief information officers

  Senior IT managers

  IT operations practitioners

  IT professionals

  Supervisors

  IT development practitioners

  IT professionals

ITIL Master

This is the highest level of ITIL certifications. This level of ITIL certification demonstrates the ability to adapt the ITIL framework to solving real world situations.

Target audience includes but not limited to:

  Service management practitioners and

  Consultants who are experienced at a higher level in the implementation, management coordination and improvement of IT service management.

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