Key Features
Course content Accredited by APMG
Industry Lowest Price
World-class instructors
Pre-course & ITIL Manual
3 Days Intensive Classroom Training
Certification Exams Included
High Quality e-learning Contents
Practice questions & workbook
Thousands Certified Through Us
Real-life Examples & Case studies
After training support available
High Success Rate
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Fully accredited training to ensure we deliver premium quality learning globally…

ITIL Service Operation Training in London Schedule
COURSE TYPE | LOCATION | DATE | DURATION | PRICE | INFORMATION | BOOK COURSE |
---|---|---|---|---|---|---|
ITIL® Service Operation & Exam | London | 23/03/2017 | 3 days | £799 | VIEW MORE | BUY NOW |
ITIL® Service Operation & Exam | London | 11/05/2017 | 3 days | £799 | VIEW MORE | BUY NOW |
ITIL® Service Operation & Exam | London | 29/06/2017 | 3 days | £799 | VIEW MORE | BUY NOW |
ITIL® Service Operation & Exam | London | 17/08/2017 | 3 days | £799 | VIEW MORE | BUY NOW |
ITIL® Service Operation & Exam | London | 05/10/2017 | 3 days | £799 | VIEW MORE | BUY NOW |
ITIL® Service Operation & Exam | London | 23/11/2017 | 3 days | £799 | VIEW MORE | BUY NOW |
ITIL Service Operation Training in London and Our Venue
Manchester is the second most highly populated city in the United Kingdom located in the North West England with a population of 2.73 million people. The Industrial Revolution in Manchester began in July 1761 and its name was metonym with textile manufacturing. Manchester is ranked as a beta world city by the Globalization and World Cities Research Network because of its large economic activities.
There were about 400 investment projects attracted by Manchester within a five year period from 2010 to 2015, creating over 22,500 jobs. 2014-15, produced over 92 successful projects investments in Manchester supporting the creation of 4,036 jobs and safeguarding about 1,880 jobs making a total of about 5,900 jobs.
Manchester has 1.4 million people working in around 105,000 businesses. These businesses can be broken down into: Micro – business with about 0-9 employees totally about 86,100 businesses. Small businesses with 10-49 employees are around 15,300 businesses. Medium businesses with employees of 50-249 are about 3,400 businesses and finally, large businesses with 250+ employees are a round 600 businesses. Manchester Economic Forecasting predicted around 110,000 additional jobs for Manchester for the period 2014–24.
ITIL is an acronym for (Information Technology Infrastructure Library) which provides a set of ‘Best Practice’ framework and guidance for IT Service Management (ITSM).
ITIL is the most widely accepted methodology to IT service management in the world providing a framework to the governance, management and control of IT services. ITIL main focus is on the continual measurement and improvement of the value IT services delivered from both a customer and business Perspectives. One of the key principles of ITIL is the alignment of IT with the businesses it supports.
ITIL Service Operation Training in London – Course Objectives
The ITIL Service Operation course covers the fundamentals and the core component of ITIL which addresses and provide a broad integration between IT and business strategy. Those core components are the five core publication of ITIL: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Delegates will gain the fundamental knowledge and understanding of the following:
ITIL Qualification Scheme
ITIL terminology, Key principles and models
Service Management as a Practice
Generic Concepts
Processes
Roles
Functions
ITIL Service Operation Training in London – Exam Format
There is no pre-requisite for sitting the ITIL Service Operation exam. The ITIL Practitioner exam is:
Closed book exam (Can be taken online or paper base format)
40 Multiple choice question
Required pass mark of 65% (26 out of 40)
1 hour duration
ITIL Service Operation Training in London – Course Syllabus
Service Management as a Practice:
Concept of service management as a practice
The ITIL Service Lifecycle:
Purpose, Objectives and Scope of Service Strategy
Purpose, Objectives and Scope of Service Design
Purpose, Objectives and Scope of Service Transition
Purpose, Objectives and Scope of Service Operation
Purpose, Objectives and Scope of Continual Service Improvement
Generic Concepts and Definitions:
Key Terminology and explain the Key Concepts of Service Management
Key Principles and Models:
Service Strategy; value creation
Service Design; aspects of service design, people, processes, products and partners
Continual Service Improvement; CSI approach,types of metrics, CSFand KPI
Processes:
Service Portfolio Management
Financial Management for IT services
Business Relationship Management
Service Level Management
Service Catalogue Management
Availability Management
Information Security Management
Supplier Management
Capacity Management
IT Service Continuity Management
Change Management
Release and Deployment Management
Knowledge Management
Incident Management
Problem Management
Event Management
Request Management
Functions:
Role, Objectives and Organizational Structures of the Service Desk Function
Roles:
Key roles in service management
Technology and Architecture:
Understand how service automation assists with expediting service management processes
ITIL Service Operation Training in London – Eligibility
ITIL Service Operation does not require any pre-requisite criteria
ITIL Service Operation Training in London – What you will get
At Itil-training.co.uk, we don’t just train; we offer more benefits:
Accredited courses
3day intensive and interactive Instructor-led classroom training
Official ITIL foundation certificate by Axelos
Pre-course and work book
Course Manual
Exam practice questions
Quality course content
Qualified and accredited trainers
Mock exam
Tutor support
ITIL Service Strategy Certification exam
Rich and quality eLearning content
High responsive support centre
100% success rate
After training support available
Good value for money
ITIL Service Operation Training in London – Why choose us
Qualified and certified trainers: All our instructors are ITIL accredited to train all ITIL courses and hold other accreditations with several years of work and training experience.
Accredited courses: Our ITIL Service Transition course and other courses offered by itil-training.co.uk are accredited by APMG International.
E-Learning Course content: Delegates are given online access to our interactive e-learning before and after the training.
Mock tests: We conduct mock tests and reviews at the end of every learning module and training session.
Optimal class size: We have an optimal class size for better training facilitation and improve delegate’s interaction and understanding.
Pass rate: Excellent ITIL® foundation examination pass rates of (98%)
Value for money: No more outrageous training and exam fee – we are the cheapest ever! All trainings and exams included in our price
Flexibility: we design our training with you in mind, giving you weekday, weekend, eLearning and ITIL foundation exam only options
ITIL Service Operation Training in London – Target Audience
Individuals seeking to understand the basic knowledge of the ITIL Framework and how it may be employed to improve the quality of IT Service Management within an Organization
IT professionals who work in organizations that have accepted and adapted ITIL with the need to be informed to contribute to an on-going service improvement
ITIL Service Operation Training in London -e-Learning Video
The “digital tech” Sector in the United Kingdom is reported to be growing faster than the wider economy in terms of turnover and productivity and Manchester Tech Jobs are reported to be around 52,000 with Specialisms in App development, digital marketing and digital entertainment. http://www.bbc.co.uk/news/technology-37380696
In Manchester, there are around 496,200 of which 17,500 are international students studying at various Higher Education Institutions making the city one of the biggest student populations in Europe. Manchester has about 20 universities with over 400,000 students. ‘’The University of Manchester’’ is one of the UK’s top universities and in the top 100 globally. Manchester has over 50 work-based education providers providing education and professional training for over 70,000 professionals throughout Manchester.
We are one of Manchester’s certified and accredited educational provider for young professionals. Itil-training.co.uk is an accredited educational provider in ITSM courses in one of the cities richest industry (Manchester) for an interactive training and exam preparation. We provide the whole ITIL 2011 Certification path from the Foundation level to Master level.
We offer a large variety of ITIL Training courses in Manchester. Our trainings are conducted in very conducive learning centres around Manchester with adequate training facilities to provide excellent services to our delegates.
Our ITIL Training in Manchester runs every month. You can enrol for our ITIL Training in Manchester to be part of our weekly/weekend ITIL prep classes. See our scheduled time; price and location on the table above. We have highly professionals and qualified instructors to tutor you in your ITIL training with vast years of experience in their specific roles.
WHERE TO LOCATE US
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Wifi
Complimentary tea, coffee and biscuits
Water dispenser

Public iCafé computers

Disabled access
Parking nearby
Bus Station
Description
- The building is easily accessible from nearby Piccadilly mainline train station. By foot, the journey takes 4 minutes, and by taxi probably 6-10 minutes dependent upon traffic. Don’t forget that you can travel by tram across Manchester City Centre, and we are within a couple of minutes walk from Piccadilly Gardens, Market Street and Mosley Street Metrolink tram stops
Train Station
Description
-
- Walk to Piccadilly (Manchester Metrolink), London Road, Manchester City Centre – 1 minute, 54m
- Take D tram to Cornbrook (Manchester Metrolink), Cornbrook Road, Cornbrook – 10 minutes
- Walk to M15 5RP – 18 minutes, 1.4km
Directions
Driving from Manchester City Centre
Parking
Nearby parking
Ample nearby parking is available just 2 minutes walk away from Piccadilly House, at NCP The Grand. We offer a discount voucher scheme on the NCP The Grand rates.
Hotels
Restaurants
Qualified and certified trainers: All our instructors are ITIL accredited to train all ITIL courses and hold other accreditations with several years of work and training experience.
Accredited courses: Our ITIL Foundation course and other courses offered by itil-training.co.uk are accredited by APMG International.
E-Learning Course content: Delegates are given online access to our interactive e-learning before and after the training.
Mock tests: We conduct mock tests and reviews at the end of every learning module and training session.
Optimal class size: We have an optimal class size for better training facilitation and improve delegate’s interaction and understanding.
Pass rate: Excellent ITIL® foundation examination pass rates of (98%)
Value for money: No more outrageous training and exam fee – we are the cheapest ever! All trainings and exams included in our price
Flexibility: we design our training with you in mind, giving you weekday, weekend, eLearning and ITIL foundation exam only options
Meet our Trainers
Deji Ariyo – Lead Trainer
Summary
Are the ITIL Service Operation Training in London courses accredited?
Yes, we are accredited by APMG international
What ITIL version is this?
Our ITIL® courses are based on the 2011 ITIL version
Who conducts the ITIL Service Operation Training in London?
We have fully accredited instructors with vast years of experience using the ITIL® framework
What would I get when I enrol for the ITIL Service Operation training in London?
We will provide you our pre-course reading which includes our award winning e-Learning and work book, our courseware folder, the official Axelos certificates, and refreshments.
Is ITIL Service Operation exam included in this ITIL Service Operation training in London?
Yes, ITIL Service Operation exam is included in the ITIL Service Operation training in London classroom course.
Are there any prerequisite for the ITIL® Service Operation course and examinations?
There are no pre-requisites for the ITIL Service Operation exams
Will I be given any certificate after the training?
Yes, delegates will be given certificates after the ITIL Service Operation Training in London
Can I get a refund, if i cancel my course enrolment?
Yes, you can cancel your ITIL Service Operation Training in London course enrolment and get a refund after deducting the administration fee. Please click here to view our terms and condition
Does this course include the ITIL certification exams?
Yes, our entire ITIL course includes your ITIL® certification exam except when you purchase our e-Learning only
OTHER ITIL TRAINING LOCATIONS
Browse through our other ITIL Training Locations which you might be of interest to you. ITIL Training; Your best global provider.
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