ITIL is an acronym for (Information Technology Infrastructure Library) which provides a set of ‘Best Practice’ framework and guidance for IT Service Management (ITSM).

ITIL is the most widely accepted methodology to IT service management in the world providing a framework to the governance, management and control of IT services. ITIL main focus is on the continual measurement and improvement of the value IT services delivered from both a customer and business Perspectives. One of the key principles of ITIL is the alignment of IT with the businesses it supports.

ITIL Service Operation Training in London – Course Objectives

The ITIL Service Operation course covers the fundamentals and the core component of ITIL which addresses and provide a broad integration between IT and business strategy. Those core components are the five core publication of ITIL: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Delegates will gain the fundamental knowledge and understanding of the following:

  ITIL Qualification Scheme

  ITIL terminology, Key principles and models

  Service Management as a Practice

  Generic Concepts

  Processes

  Roles

  Functions

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ITIL Service Operation Training in London – Exam Format

There is no pre-requisite for sitting the ITIL Service Operation exam. The ITIL Practitioner exam is:

  Closed book exam (Can be taken online or paper base format)

  40 Multiple choice question

  Required pass mark of 65% (26 out of 40)

  1 hour duration

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ITIL Service Operation Training in London – Course Syllabus

Service Management as a Practice:

  Concept of service management as a practice

The ITIL Service Lifecycle:

  Purpose, Objectives and Scope of Service Strategy

  Purpose, Objectives and Scope of Service Design

  Purpose, Objectives and Scope of Service Transition

  Purpose, Objectives and Scope of Service Operation

  Purpose, Objectives and Scope of Continual Service Improvement

Generic Concepts and Definitions:

  Key Terminology and explain the Key Concepts of Service Management

Key Principles and Models:

  Service Strategy; value creation

  Service Design; aspects of service design, people, processes, products and partners

  Continual Service Improvement; CSI approach,types of metrics,  CSFand KPI

Processes:

  Service Portfolio Management

  Financial Management for IT services

  Business Relationship Management

  Service Level Management

  Service Catalogue Management

  Availability Management

  Information Security Management

  Supplier Management

  Capacity Management

  IT Service Continuity Management

  Change Management

  Release and Deployment Management

  Knowledge Management

  Incident Management

  Problem Management

  Event Management

  Request Management

Functions:

  Role, Objectives and Organizational Structures of the Service Desk Function

Roles:

  Key roles in service management

Technology and Architecture:

  Understand how service automation assists with expediting service management processes

ITIL Service Operation Training in London – Eligibility

ITIL Service Operation does not require any pre-requisite criteria

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ITIL Service Operation Training in London – What you will get

At Itil-training.co.uk, we don’t just train; we offer more benefits:

  Accredited courses

  3day intensive and interactive Instructor-led classroom training

  Official ITIL foundation certificate by Axelos

  Pre-course and work book

  Course Manual

  Exam practice questions

  Quality course content

  Qualified and accredited trainers

  Mock exam

  Tutor support

  ITIL Service Strategy Certification exam

  Rich and quality eLearning content

  High responsive support centre

  100% success rate

  After training support available

  Good value for money

ITIL Service Operation Training in London – Why choose us

Qualified and certified trainers: All our instructors are ITIL accredited to train all ITIL courses and hold other accreditations with several years of work and training experience.

Accredited courses: Our ITIL Service Transition course and other courses offered by itil-training.co.uk are accredited by APMG International.

E-Learning Course content: Delegates are given online access to our interactive e-learning before and after the training.

Mock tests: We conduct mock tests and reviews at the end of every learning module and training session.

Optimal class size: We have an optimal class size for better training facilitation and improve delegate’s interaction and understanding.

Pass rate: Excellent ITIL® foundation examination pass rates of (98%)

Value for money: No more outrageous training and exam fee – we are the cheapest ever! All trainings and exams included in our price

Flexibility: we design our training with you in mind, giving you weekday, weekend, eLearning and ITIL foundation exam only options

ITIL Service Operation Training in London – Target Audience

  Individuals seeking to understand the basic knowledge of the ITIL Framework and how it may be employed to improve the quality of IT Service Management within an Organization

  IT professionals who work in organizations that have accepted and adapted ITIL with the need to be informed to contribute to an on-going service improvement

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ITIL Service Operation Training in London -e-Learning Video

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In Manchester, there are around 496,200 of which 17,500 are international students studying at various Higher Education Institutions making the city one of the biggest student populations in Europe. Manchester has about 20 universities with over 400,000 students. ‘’The University of Manchester’’ is one of the UK’s top universities and in the top 100 globally. Manchester has over 50 work-based education providers providing education and professional training for over 70,000 professionals throughout Manchester.

We are one of Manchester’s certified and accredited educational provider for young professionals. Itil-training.co.uk is an accredited educational provider in ITSM courses in one of the cities richest industry (Manchester) for an interactive training and exam preparation. We provide the whole ITIL 2011 Certification path from the Foundation level to Master level.

We offer a large variety of ITIL Training courses in Manchester. Our trainings are conducted in very conducive learning centres around Manchester with adequate training facilities to provide excellent services to our delegates.

Our ITIL Training in Manchester runs every month. You can enrol for our ITIL Training in Manchester to be part of our weekly/weekend ITIL prep classes. See our scheduled time; price and location on the table above. We have highly professionals and qualified instructors to tutor you in your ITIL training with vast years of experience in their specific roles.