ITIL Training website is run and owned by Harrybaker Training and Consulting Limited UK.
Terms and Condition
The prices quoted for our courses are VAT Inclusive. Please note that the prices do not include any travel, accommodation or living expenses which may be incurred by delegates in the course of their training unless stipulated on the training enrolment agreement. Pricing quotations are valid only for 7 days from the date they are first sent to Customer.
The course fee(s), are payable in full upon confirmation. Customers who want to make payments from non-UK accounts or credit cards will be responsible for all bank charges in relation to the overseas transaction.
Late payments will have to pay late payment charge at the 3% over the Bank of England base rate. Payments can be made via credit and debit cards (including Visa card, MasterCard & American Express).
Where a Purchase Order is issued, it must clearly state the purchase order number, course dates, full Invoice amount and contact details for invoicing. When more than one course is booked, full payment for all courses is required upon confirmation before the start date of the first course.
Administration fee is payable on any cancellation. This term overrides any other terms of business or purchase conditions put forward by the customer.
Please be informed that upon making part or full payment, the customer is adhering to Harrybaker Training and Consulting terms and conditions irrespective of boking form being signed or not.
To cancel your booking for any course and get refund, a written cancellation is required for a period of at least 20 working days before the start date of the course. All cancellations initiated 0 – 20 working days before the start date of the course will be subject to a 100% course cancellation fee which is payable upon cancellation.
To make any cancellation, please contact Harrybaker Training & Consulting Limited in writing via – Address: 25 Sadler Court | Manchester | M15 5RP | England | United Kingdom
If a course booking is made less than 20 working days before to the course start date, the above cancellation terms still apply and fees are payable in full and non-refundable.
If the cancellation is made more than 20 working days in advance of the course a cancellation admin fee of £399 per delegate will be payable upon cancellation.
Re-scheduling courses or exams
Re-scheduling courses or exams less than 20 working days before the course start date is not permitted. If the Re-scheduling is made more than 20 working days in advance of the course a Re-scheduling admin fee of £299 per delegate will be payable upon Re-scheduling.
When a refund is issued to the Customer by Harrybaker Training and Consulting Ltd, the refund may take up to 20 working days to be processed.
Refunds will be processed using the same payment method that the original payment was made. Deposits and credit card surcharge and banking fees are non-refundable.
Harrybaker Training and Consulting Ltd will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.
Course examination vouchers are non-refundable.
Deferring of Practitioner Examinations
Upon commencement of the training course, Harrybaker Training and Consulting Ltd accepts that occasionally an individual delegate may wish to for personal reasons; defer a practitioner examination to a later date.
In this case, the delegate will be subject to a rescheduled exam fee of £299 and must reschedule the examination within 20 working days of the original exam date, subject to availability.
We do not allow the deferral of foundation examinations. Delegates must inform Harrybaker Training and Consulting Ltd of the deferral at least 24 hours in advance of the original exam time.
Changes to Courses
Harrybaker Training and Consulting Ltd reserves the right to change any part of a published course; if this is caused by circumstances beyond our control. Harrybaker Training and Consulting Ltd reserve the right to cancel or reschedule any course and will advise the customer as soon as the change is known.
Harrybaker Training and Consulting Ltd will use all reasonable endeavours to avoid changes of this nature. For any courses which are rescheduled due to unforeseen circumstances (such as trainer sickness/course low fill) every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer delegates as many options as possible to complete their training programme.
For any courses which are cancelled by Harrybaker Training and Consulting Ltd the delegate will be provided with a Virtual Training option where possible however, should this not be an acceptable option for the customer, a full refund will be issued.
Contents of course timetables are intended for general guidance only. Any typographical error including pricing or omission in any website, sales literature, administrative documentation, course materials, invoice, or other documents shall be liable to correction without any liability on the part of Harrybaker Training and Consulting Ltd. the original payment was made. Deposits and credit card surcharge and banking fees are non-refundable.
The Location and course date of the course will be advised upon booking. Harrybaker Training and Consulting Ltd reserve the right to change the location and will advise the customer as soon as the change is known. Harrybaker Training and Consulting Ltd will not be liable for out of pocket expenses due to cancellation or any other changes to venue or programme.
For all Residential training courses, we will make best endeavours to ensure your accommodation is at the same location as the training course, however, this might not always be possible.
In this instance, we will source your hotel accommodation as close to the training course venue as possible, usually within walking distance
If for any reason (including but not limited to transit delays beyond the control of Harrybaker Training and Consulting) courseware does not arrive on time for the course we will commit to replacing it at the earliest opportunity and make best endeavours to make temporary materials accessible as required to continue the learning programme.
Refunds will not be granted for transit related delays beyond the control of Harrybaker Training and Consulting.
Non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full. A multiple course booking is when more than one course is confirmed that may make up part of a certification e.g.
Business Analysis Diploma, ITIL® Expert, TOGAF® Certification, Six/Lean Six Sigma Black Belt etc. Part attendance of a Course is when a delegate does not continue to the full course completion.
In this situation the delegate will not be entitled to any refund for courses or part of course that were not attended, this will be deemed as non-attendance.
The Customer accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the delegates attending. Harrybaker Training and Consulting Ltd.’s employees may recommend courses or learning solutions, however, the assessment and the final decision concerning suitability of the course is the Customer’s responsibility.
In cases where we have made recommendations, we do so in good faith and will not be willfully misleading. All public and onsite training courses are delivered only in English unless specified otherwise and all Delegates must be sufficiently proficient in the English language before attending the course.
Harrybaker Training and Consulting Ltd reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for the training programme.
Booking on behalf of the Delegate
In all cases the customer undertakes to bring these terms and conditions to the attention of delegates. It is the booker’s responsibility to ensure that the delegates receive all the relevant information including the joining instructions, course updates and that they meet the eligibility and published prerequisite requirements.
Onsite Training on Client Specified Site
It is the Customer’s responsibility to provide all facilities, equipment and set up required for trainer to deliver the training. Harrybaker Training and Consulting Ltd reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the venue, equipment or conditions are unsuitable.
Trainer expenses for private, onsite or closed courses will be charged as agreed at the time of the course booking, as stated on the Training Booking Agreement.
eLearning, Online Learning
Course enrolment, fees and logon credentials are strictly non-transferable and non-refundable. Fair Usage Policy applies to access to study materials. Harrybaker Training and Consulting Limited reserve the right to restrict access based on operational requirements including bandwidth consumption to ensure fair access to all learners.
Access to e-learning/online products is granted for a 180 day period from date of purchase. Extensions can be granted upon request. If you require an extension, please contact firstname.lastname@example.org to obtain an extension quotation.
Whilst Harrybaker Training and Consulting Limited endeavours to ensure that the information on the online platform is correct, we do not warrant the accuracy and completeness of the materials on the site and we make changes to the e-learning/online content from time to time without notice.
Harrybaker Training and Consulting reserves the right to change or alter course content from that which is published in order to maintain the quality of the learning. All e-learning examinations are valid for 90 days from date of purchase.
All intellectual property rights for all course materials shall remain the property of Harrybaker Training and Consulting Ltd. The Customer agrees not to reproduce, sell, hire, lend or copy the course materials or use them except for the purpose of personal reference.
Harrybaker Training and Consulting Ltd warrants that it will not knowingly include any copyright material in its course materials without licence or consent.
The website and all the products and services of Harrybaker Training and Consulting without limitation are protected by international copyrights, trademarks and subject to intellectual property rights. Therefore all intellectual property belongs to Harrybaker Training and Consulting, its related companies, its affiliates or suppliers.
The Harrybaker Training and Consulting Ltd does not accept responsibility for intellectual property used during any training provided which does not show an affiliation to Harrybaker Training and Consulting. Any intellectual property used in a training course, including the course itself is protected by limitations laid out in international copyright law, and is subject to intellectual property rights.
You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit or otherwise use any of the intellectual property of this site. The information on this site is provided “as is” and without any warranties.
Harrybaker Training and Consulting does not accept responsibility of content of any third party sites that maybe referenced by Harrybaker Training and Consulting. The following activities are strictly prohibited: use of robots, other automatic device or manual process to monitor or copy the site of any of its content or the replication of this site to any server.
Warranty & Liability
Harrybaker Training and Consulting Ltd liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen.
Harrybaker Training and Consulting Ltd will not accept liability for personal injury that incurs during our training courses caused by the negligence of any third party.
The Harrybaker Training and Consulting Ltd will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss.
Harrybaker Training and Consulting Ltd will not be responsible for any damage resulting from any computer viruses arising from software installed on customer computer systems.
Personal belonging or items belonging to the Delegate on the Delegate’s possessions brought onto training courses are the sole responsibility of the Delegate.
Harrybaker Training and Consulting Ltd accept no responsibility of the items or any loss or damage that may occur during the course.
Security and Encryption
We use the highest level of security and encryption methods available for processing payments online. We also strictly adhere to best practices of data protection. That means your payment details are as secure as they possibly can be when making a purchase with us.
For 12 months following either the invoice date or the date of course delivery, of any contract carried out for the Customer by Harrybaker Training and Consulting Ltd or an associate company of Harrybaker Training and Consulting Ltd, the Customer, will not directly nor indirectly employ or solicit for employment any employee Harrybaker Training and Consulting.
If the Customer breaches this clause, Harrybaker Training and Consulting Ltd shall be entitled to recover from the Customer a fee of 50% of the gross annual salary of the employee of Harrybaker Training and Consulting Ltd solicited for employment.
Harrybaker Training and Consulting Ltd may assign its interests in all or part of this agreement. The customer may not assign or transfer this contract without the express written permission of a Director of Harrybaker Training and Consulting.
No deviation from these terms and conditions will be allowed without the express written permission of a Director of Harrybaker Training and Consulting Ltd. No communication either verbal or printed on our websites will override these Terms and Conditions.
If in any case any of these conditions shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect.
Harrybaker Training and Consulting Ltd shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond its reasonable control including acts of God (including but not limited to, fire, flood, earthquake, storm, snow, hurricane or other natural disaster) sickness, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
Delegates must ensure that they can attend the training courses which they are scheduled to attend. Harrybaker Training and Consulting will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.
Harrybaker Training and Consulting Ltd is committed to maintaining your privacy and the use of your personal information. If at any stage you have a question regarding the personal information that we hold on file, please do not hesitate to contact us.
Harrybaker Training and Consulting Ltd will not disclose personal information to a third party organisation unless we have your prior consent to provide this or you have opted to allow the use of your personal information. If the request for your personal information is for a legal purpose, this we would class as an exception, but only after we have 100% fully verified the name or organisation requesting your personal details. This also applies to a third party training partner who is not contractually obliged to use or sell your personal information with any other companies or partners.
Harrybaker Training and Consulting Ltd at no stage will disclose personal credit card account information that is voluntarily provided during a transaction process, may this be by telephone or via our secure web-portal. The exception to this would be if Harrybaker Training and Consulting Ltd were to make contact with the credit card company for validation or verification of any transaction process purpose. The Harrybaker Training and Consulting Ltd does not have total control of how your personal information can be used by credit card companies but we transaction process, may this be by telephone or via our secure web-portal. The exception to this would be if Harrybaker Training and Consulting Ltd were to make contact with the credit card company for validation or verification of any transaction process purpose. Harrybaker Training and Consulting Ltd does not have total control of how your personal information can be used by credit card companies but we would request they inform Harrybaker Training and Consulting Ltd on how they may use this information.
It is our commitment not to collect personal information from customers visiting our website unless they have voluntarily submitted their personal information via one of our contact forms that requires information which could be based on an enquiry or to book onto a training course. If you start to complete a contact enquiry form and decide not to finish, partial details are stored from which Harrybaker Training and Consulting Ltd may use this information to make contact with you, only to discuss your initial enquiry which was started but not finished. From time to time, Harrybaker Training and Consulting Ltd may contact you to inform you about a specific training program that is related to your original enquiry, request or training course. IP addresses may be seen by Harrybaker Training and Consulting Ltd and on some occasions, the providers host name but this information will not disclose your identity.
Harrybaker Training and Consulting Ltd will not take photographs, videos or any audio recordings of you during a course and will not use this material for Harrybaker Training and Consulting Ltd’s own marketing purpose without your prior consent. Delegates are not permitted to take any video/photography/audio during the course without prior written consent of Harrybaker Training and Consulting and its clients, failure to do so will be considered a direct breach of our terms of business and this matter would be taken very seriously.